Customers hoping to shop on Victoria’s Secret’s website this week were met with a message that operations online had been temporarily shut down due to a “security incident.”
Though there were no details in the message about what had transpired, the world’s largest lingerie retailer explained that U.S. online operations had been shut down “as a precaution,” assuring customers that their stores remained open for business. However, WSYX reported that the company was experiencing a “glitch” that was even affecting sales in stores.
(Video Credit: WSYX ABC 6)
“Valued customer, we identified and are taking steps to address a security incident. We have taken down our website and some in-store services as a precaution. Our team is working around the clock to fully restore operations,” the message on the company’s website read.
“We appreciate your patience during this process. In the meantime, our Victoria’s Secret and PINK stores remain open, and we look forward to serving you.”
Fashion retail giant Victoria’s Secret said it is addressing a “security incident,” as its website and online orders face ongoing disruption. – TechCrunch pic.twitter.com/tGzD0QgVfD
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“We identified and are taking steps to address a security incident,” a Victoria’s Secret spokesperson said in a statement sent to NBC4. “We immediately enacted our response protocols, third-party experts are engaged, and we took down our website and some in-store services as a precaution. We are working to quickly and securely restore operations. We continue to serve customers in our Victoria’s Secret and PINK stores.”
Some stores have reported that they have been unable to process gift cards, VS rewards, online orders, and returns, according to WSYX.
“Employees working in the Reynoldsburg corporate office were notified Monday evening, after the Memorial Day holiday, to not report to work and stay logged off of their accounts. One staff member expressed concern about not receiving pay due to the ongoing issues,” the outlet added, noting that corporate employees have expressed concerns about still having jobs.
Some shoppers in online comments indicate that the outage began before Memorial Day on Monday.
According to NBC4:
The shutdown comes days after the company announced it was taking a “poison pill” approach to stop a potential takeover by an Australian investment firm. BBRC International recently bought up about 13% of the company’s stock. The Victoria’s Secret & Co. board adopted a temporary “shareholder rights plan” designed to prevent an investor, like BBRC, from quietly buying up too many shares and gaining control of the company without offering a fair price to all shareholders.
“VS&Co noted the board is concerned because BBRC has a history of buying retail brands and just launched its own lingerie, sleepwear, and beauty brand,” the outlet added.
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Originally from New York, Powers graduated from New York University and eventually made her way to sunny South Florida. Powers also contributes to BizPac Review.
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