Woman exploits Costco return policy, gets refund for couch after 2 years: ‘That’s just f–king wrong’

A Costco return sparked controversy as social media weighed in on one woman’s braggadocious post over what she managed to bring back after two-and-a-half years.

“That’s just f*cking wrong.”

While the members-only warehouse store holds to a strict 90-day return policy for certain high-priced items and other goods were wholly non-refundable, a TikToker named Jackie proved she didn’t even need a receipt to bring back a couch she’d grown tired of after more than two years.

“So, today we’re doing something that I’ve never done before,” the video that had since garnered nearly 3 million views with a reach of less than 4,000 followers began. “…we are returning a tw0-and-a-half-year-old couch to Costco.”

The Seattle-based account proceeded to chronicle her saga and how “intimidating” it was to bring such a large item back without a receipt before she told her audience, “But who cares. Return it. They have an awesome return policy.”

Having expressed “It worked” after allegedly telling customer service the reason for the return was because her family no longer liked the color of the couch, Jackie encouraged others, “Buy your furniture from Costco, girl. You can return it when you don’t like it anymore.”

@xojacckss Returning my couch to costco ✨ #costcoreturns #costcotiktok #costco ♬ original sound – JackieNguyen

According to their website, Costco’s has a “100% satisfaction guarantee” as they tell customers, “Simply bring the product to any Costco warehouse and our Member Services Team will be happy to assist you. It helps if you have the receipt or original product packaging, but it may not be necessary to process your return.”

The fact that the company permitted the practice and Jackie had turned the comments off on her post didn’t stop the internet from sounding off on the shrewd savings hack as another user made her own video pulling in nearly 2 million views to say, “That is just f*cking wrong.”

“You bought something. You used it and loved it with your kids and your animals and your whole house and your family, and you used it for two-and-a-half years,” she continued, “and just because there’s a little loophole in this store’s policy, you think that it’s morally right to take that couch back and get a full, full refund for it, for a used item that there was nothing wrong with?”

@voiage_beauty #costco #returns #morals #character ♬ original sound – voiage_beauty

“You are not wrong. People abuse Costco’s great return policy,” one person commented on the irate post as another chimed in, “I work for Costco. Don’t get me started.”

Meanwhile, someone else disagreed and contended, “MY husband works for Costco and says that the Co. receives money from all of the returned items. I am not ashamed to return my items.”

As it happened, Costco’s members-only retail model had reportedly helped it stave off theft in an environment rife with five-finger discounts that has caused many nationwide chains to shutter their stores in crime-heavy cities, ultimately holding off loss burdens from impacting consumers.

Kevin Haggerty


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