Video caught the moment a San Francisco train driver fell asleep in late September, leading to disastrous consequences for passengers.
Screams rang out as those occupying the train realized something was terribly wrong. The MTA driver was reportedly passed out as the train accelerated to 50MPH, and passengers had no choice but to hang on for dear life before a sudden, jarring movement seemed to shake the driver awake. She is seen slamming on the emergency brake as the train nearly crashed into an oncoming vehicle, finally coming to a stop as frantic passengers flood out of the doors.
Watch:
Unreal. The operator of a Muni Metro train in San Francisco falls asleep or passes out at the controls.
Passengers were flung about the cabin with some falling and striking their heads against the window.
The operator blamed a mechanical failure. pic.twitter.com/Z4o4FFoD6Z
— Kevin Dalton (@TheKevinDalton) November 11, 2025
The driver can be heard trying to tell the passengers to “relax” and telling them “we’re okay” and claiming there was a mechanical issue with the emergency break.
“I don’t know what happened,” she explained to the spooked riders. “Imma go up here, and imma ask them to check the train, okay?”
The San Francisco Chronicle reported that one female passenger had to be treated for a concussion.
Despite the driver’s insistence that the emergency brake failed, an investigation conducted by the San Francisco Municipal Transportation Agency (SFMTA) revealed that there was nothing wrong with the train or the tracks that would have led to such a scary ride. Instead, it was determined to be “an error as a result of operator fatigue.”
The agency says that the train “experienced a series of unexpected jolting movements while navigating a curve at an excessive speed of 50 mph,” but didn’t indicate what the normal speed would have been to take said curve.
“Several passengers were jostled and fell due to the sudden motion,” their findings continue. “The agency is addressing the matter in accordance with internal protocols and the relevant contract, which includes placing the operator on nondriving status.”
Julie Kirschbaum, SFMTA director of transportation, condemned the incident as “unacceptable.
“We know this was a frightening experience for our riders, and we take that very seriously. Safety is always our top priority. We are committed to accountability in response to this specific unacceptable incident, and we are taking all necessary steps to keep Muni safe and reliable for all riders and the public,” she said in a statement.
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